When it comes to qualifying a prospect it's important to understand the reasons
why people do things
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or service. You see, people will buy your product or service to satisfy one of
two main needs. Some times they will even buy to satisfy both needs.
These two needs are:
1.The need to avoid pain, or a loss
2.The
need to gain pleasure.
These are the two motivating factors in a person
for doing anything in their life; to gain pleasure, or to avoid pain. You may
have heard it stated this way, "The carrot or the stick". The carrot represents
the edible reward, while the stick refers to a punishing switch.
Your
goal in finding the answer to the prospects' problems is to find the pleasure
they wish to gain or the pain they wish to avoid, and then show them how your
product or service will help them avoid that pain, or gain the pleasure they
seek.
Does that make sense?
Great! Let's move on...
People
buy products or services based on emotional needs or wants, and then justify
their purchase logically.
So, in the qualifying phase of the sales
process you need to find what the desired results are your prospect is seeking.
Then you must dig deep to find their internal emotional reasons for wanting what
they are telling you they want.
When you connect with people and their
emotional reasons for wanting what they desire, you have tremendous power to
give them what they want
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or service.
At this point you are probably wondering how to do that.
Let me explain...
In order for a prospect to find value in what
you are attempting to sell them, you have to understand they have a problem they
need some help with. Once you understand this, you can show them how your
product or service can solve their problem.
If a prospect doesn't have a
problem, or has a problem your product or service will not solve for them,
you'll be spinning your wheels trying to sell them. Many sales people will
attempt to sell their product or service to this prospect; however, it's usually
ends
poorly for the sales person.
There are different types of
prospects. I will cover each one so you'll know when you encounter
them.
First, you have the prospect who knows they have a problem and are
eager to find a solution for it.
Second, you have the prospect that is
somewhat aware that they have a problem; however, they're not quite sure how to
go about solving it. This particular type may also not be aware of the
consequences of not solving their problem. In other, words it's not a priority
for them.
The third type of prospect isn't even aware they have a
problem.
You need to handle each type of prospect in exactly the same
way. You need to use the same process of questioning and probing regardless of
whether the prospect knows they have a problem or not.
When the prospect
shows an obvious need for your product or service, don't fall into the trap many
salespeople fall into. Resist the temptation at this point to show them what
your product or service will do for them, the benefits of doing business with
you and your company
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selling.
Then they shake your hand, thank you for coming, and tell you
they need to think about it, and you walk out wondering why you didn't make the
sale.
You didn't make the sale because you didn't follow the sales
process and proceed with the question and probing phase of the process. You
figured you could take a short cut and save yourself some time. What you did was
waste your time, and the possibility of making a sale.
Do not, under any
circumstances, think you can skip any step, including qualifying. Follow every
step in the process. I know you think you may be saving yourself time, however,
in the long run; skipping steps will cost you time and money.
So what
questions should you ask?
You should always ask open end questions. Open
end questions begin with "who", "what", "when"
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cannot be answered with "yes or no". Open ended questions require the prospect
to tell you what they think, what they want, or how they feel.
First of
all, you want to determine what product or service they are currently using. So,
begin with a simple question, "What product or service are you currently using?"
Remember, when you ask a question, close your mouth and listen. Don't think
about what
you're going to say next. Listen to what they are saying, and
don't speak until the prospect finishes talking.
An important lesson
I've learned in sales is that most people will tell you anything you want to
know. All you have to do is ask. People love to talk about themselves, and want
to share information about their current situation, problems
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they need to be prompted. This prompting comes from asking the right questions
in the right tone and manner.
When you begin probing, ask general
questions. General questions are less threatening; they get the ball rolling,
and give you information so you can determine which direction to aim your more
specific questions.
Another general question to ask is, "What do you like
most about the current product or service you are using?", "What do you like
least?", or, "How would you like it to be different?" "If you could design the
perfect product or service to meet you needs, what would it do for
you?"
I used a similar form of question when I sold Real Estate. I asked
my buyers to describe the perfect house, righMaking Your New Home Safe Making
Your New Home Safe .
The Wall